Should I know anything else about the Online Return Policy?

Items must be unworn, unwashed, and have original tags attached and returned in their original packaging. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing. Damaged, defective, or incorrect items must be reported within 14 days of delivery. Return drop-offs are not accepted at our DC or corporate office. We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

Reserved Rights Regarding Returns for products bought on sale.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: An irregular or excessive returns history indicative of "wardrobing;" An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity. Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above. Non-Bella Chix items sent to our Warehouse/Distribution Center will be discarded upon receipt.

Sale & Discount Policy

Terms and conditions related to any sale or discount.

You have 30 days from the date of delivery to return your sale item. (not eligible for if purchased for more than 15% OFF or on BOGO Final Sale items)

The majority of returns are refunded via store credit in the form of a Bella Chix gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. To receive your store credit more quickly, use the prepaid return label from your local shipping courier.

Please note: Please ensure to package each order separately. If multiple orders are returned inside a single return package, your return will require additional time to process. You will not receive credit for any non-eligible items returned.

FAQs

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy and having the amount refunded in store credit, to be used on any available item(s) on our site.

All items that fall under BOGO SALE, more than 20% OFF SALE, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.

Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Damaged, defective, or incorrect items must be reported within 14 days of delivery.
Return drop-offs are not accepted at our DC or corporate office.
We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Bella Chix items sent to our Warehouse/Distribution Center will be discarded upon receipt.